Salon Policies
ALL CLIENTS ARE RECOMMENDED TO HAVE AN APPOINTMENT TO COME IN AT OUR SALON.
MAKING AND KEEPING YOUR APPOINTMENTS.
NO MATTER WHAT KIND OF APPOINTMENT YOU ARE MAKING, KEEP IN MIND THAT TIME HAS BECOME A PRECIOUS COMMODITY - BOTH YOURS AND THE PERSON YOU’RE MAKING THE APPOINTMENT WITH. ETIQUETTE FOR THE NAIL SALON IS NO DIFFERENT THAN ETIQUETTE ANYWHERE ELSE. DON’T INTENTIONALLY TREAT OTHERS' TIME WITH DISRESPECT. NAIL TECHNICIANS NEARLY ALL DEPEND ON THEIR APPOINTMENTS TO MAKE A LIVING, AND WHEN YOU DON’T SHOW UP, IT’S LIKELY THEY DON’T GET PAID. SOME SALONS EVEN CHARGE YOU IF YOU DON’T SHOW UP. TECHNICIANS WILL USUALLY UNDERSTAND IF YOU HAVE OVER-SCHEDULED YOURSELF AND CAN LET THEM KNOW AS SOON AS YOU SEE YOU AREN’T GOING TO MAKE IT. THE EARLIER THE BETTER, BECAUSE THERE’S A CHANCE THAT THE TECH CAN FILL THE VACANCY WITH SOMEONE ON A WAITING LIST OR WITH A WALK-IN CUSTOMER.
NO SHOWS APPOINTMENT
IF YOU DO NOT SHOW UP FOR YOUR SCHEDULED APPOINTMENTS, WITHOUT CONTACTING THE SALON TO CANCEL, YOU WILL BE SUBJECT TO THE FULL AMOUNT OF THE SERVICES RESERVED. YOU WILL ALSO BE REQUIRED TO HAVE A CREDIT CARD ON FILE TO SECURE ANY FUTURE BOOKINGS. AND WE DO REQUIRE A PHONE CALL IN ORDER TO CANCEL YOUR APPOINTMENT. CLIENTS WHO DO NO SHOW UP ON MORE THAN ONE OCCASION WILL BE REQUIRED TO PAY IN FULL BEFORE ANY APPOINTMENTS ARE BOOKED.
GROUPS APPOINTMENT
FOR 3 OR MORE PEOPLE WE REQUIRE A 50% DEPOSIT AT THE TIME OF BOOKING. WE WILL TAKE THE CREDIT CARD NUMBER OF THE GROUP COORDINATOR, AND IF THERE ARE ANY CANCELLATIONS IN LESS THAN 24 HOURS, NO SHOWS, YOU WILL BE CHARGED THE FULL PRICE FOR THOSE SERVICES. IF ANY PERSON IN YOUR GROUP SHOWS UP LATE FOR MORE THAN 10 MINUTES, SHE/HE MAY LOSE HER/HIS DEPOSIT AND MAYBE HAVE TO RESCHEDULE HIS/HER APPOINTMENT IN THE NEXT AVAILABLE TIME SLOT.
PAYMENT
WE ACCEPT VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, AND CASH. NO CHECKS. WE REQUEST AND APPRECIATE CASH GRATUITY.
WALK-INS WELCOME.
ALTHOUGH WE ARE DOING THE MOST APPOINTMENTS, WE DO WELCOME WALK-CLIENTS, HOWEVER, IT IS BASED ON AVAILABILITY, AND IF WE ARE BUSY AT THAT TIME OR WE MAY BE EXPECTING APPOINTMENTS COMING SOON. SO YOU MIGHT HAVE TO SCHEDULE AN ACTUAL APPOINTMENT ON THE SAME DAY OR THE NEXT DAY. WE STOP ACCEPTING ANY WALK-IN OR APPOINTMENT CLIENTS AT 6:00 PM FROM MONDAY -SATURDAY AND AT 4:00 PM ON SUNDAY.
CANCELLATION POLICY
YOUR APPOINTMENTS ARE VERY IMPORTANT TO OUR POSH NAIL SPA TEAM PROFESSIONALS. WE HOLD YOUR APPOINTMENTS JUST FOR YOU & ASK THAT IF YOU MUST CANCEL OR RESCHEDULE ANY APPOINTMENT, PLEASE PROVIDE US WITH 24-HOUR NOTICE. THIS WAY, OUR TEAM OF PROFESSIONALS WILL BE ABLE TO ADJUST THEIR SCHEDULES ACCORDINGLY AND WE MAY BE ABLE TO ACCOMMODATE CLIENTS ON OUR WAITING LIST. WE DO, OF COURSE, UNDERSTAND THAT UNAVOIDABLE ISSUES COME UP AND WILL DO OUR BEST TO WORK WITH YOU IN CASE OF AN EMERGENCY, ETC. HOWEVER, IF SAME-DAY CANCELLATIONS BECOME A HABIT ("3 TIMES"), YOU MAY NOT MAKE THE APPOINTMENT WITH US IN THE FUTURE OR YOU WILL BE CHARGED A CANCELLATION FEE FOR THE FULL SERVICE. IF ANY APPOINTMENTS ARE LATE MORE THAN 10 MINS, YOU MAY HAVE TO RESCHEDULE FOR THE NEXT AVAILABLE TIME SLOT.
GIFT CARDS
POSH NAIL SPA IS NOT RESPONSIBLE FOR LOST OR STOLEN GIFT CARDS. GIFT CARD BALANCES CANNOT BE RETURNED OR EXCHANGED IN AN EVENT THAT A GIFT CARD IS LOST OR STOLEN. ALL GIFT CARDS OR CERTIFICATES ARE NON-REFUNDABLE.
SERVICE PRICES
ALL SERVICE PRICES LISTED ARE SUBJECT TO CHANGE AT THE TIME OF SERVICE. PLEASE CONFIRM PRICING AT THE TIME OF SERVICE.
LATE ARRIVALS
POSH NAIL SPA OFFERS A 10 MINUTE GRACE PERIOD BEGINNING AT THE TIME OF THE APPOINTMENT. ANY ARRIVALS AFTER THE GRACE PERIOD HAS EXPIRED WILL BE CONSIDERED AS A "WALK-IN" CUSTOMER AND WILL BE ATTENDED TO IN THE ORDER IN WHICH THEY ARRIVED. IF A SPECIFIC TECHNICIAN WAS REQUESTED DURING BOOKING, A LATE ARRIVAL COULD RESULT IN SERVICES BEING RENDERED BY THE FIRST AVAILABLE NAIL TECHNICIAN.
REPAIR POLICY
IT IS OUR GOAL TO SATISFY OUR CUSTOMERS. IF YOU ARE NOT SATISFIED WITH THE SERVICE YOU WERE PROVIDED, PLEASE INFORM OUR MANAGER BEFORE LEAVING. IF ANY ISSUES ARISE LATER, PLEASE CONTACT US WITHIN 72 HOURS FROM THE DATE OF SERVICE. THE ORIGINAL NAIL TECHNICIAN WILL FIX NEEDED REPAIRS. ALL REPAIRS MUST BE COMPLETED WITHIN 48 HOURS AFTER CONTACTING US. UNDER CERTAIN CIRCUMSTANCES, EXCEPTIONS MAY BE MADE.
ALL SERVICES ARE FINAL. NO REFUNDS OR CREDIT WILL BE APPLIED ONCE SERVICE IS STARTED.
WE WILL NOT BE RESPONSIBLE FOR ANY BREAKING, LIFTING OR INFECTED NAILS.
RE-FILLS OVER THE PRESCRIBED MAXIMUM 2-3 WEEKS PERIOD WILL BE CHARGED AN EXTRA FEE.
IF YOU DAMAGE THE ORIGINAL DESIGN A CHARGE WILL APPLY FOR REPAIRS.
WE WILL NOT OFFER ANY REFUND OR CREDIT NOTE BECAUSE YOU HAVE SIMPLY CHANGED YOUR MIND.
WE WILL RE DO ANY SERVICE AT NO COST TO YOU IF YOU ARE UNSATISFIED WITH THE QUALITY OF THE WORK WE DO, PROVIDED THAT YOU TELL US IMMEDIATELY AFTER WE HAVE PERFORMED THE SERVICE THAT YOU ARE UNHAPPY WITH THE QUALITY OF THE WORK.
AS SOON AS YOU HAVE WALKED OUT THE SALON DOOR THAT MEANS YOU HAVE ACCEPTED AND ARE HAPPY WITH THE SERVICE PROVIDED TO YOUR NAILS.
WE WILL CHARGE YOU FOR THE COSTS OF ANY REPAIRS OR REPLACEMENTS THAT WE HAVE TO CARRY OUT BECAUSE OF DAMAGE THAT YOU HAVE CAUSED.
FOR EXAMPLE DUE TO YOUR OWN LACK OF CARE YOUR NAILS, OR THE FINISH TO YOUR NAILS, THEY ARE DAMAGED (IN THAT THEY ARE BROKEN, CHIPPED OR START TO LIFT).
REGULAR POLISH:WE DO NOT GUARANTEE THE LONGEVITY OF ANY REGULAR POLISH PRODUCT ONCE THE SERVICE HAS BEEN COMPLETED. ANY FIXES WILL INCUR AN ADDITIONAL CHARGE.
GEL POLISH/DIP POWDER/ACRYLIC: WE MUST BE CONTACTED WITHIN 72 HOURS FROM SERVICE IN ORDER TO EVALUATE THE NAIL ISSUE(S) EXCLUDING BREAKAGES. IF THE ISSUE WAS CAUSED BY POSH NAIL SPA, WE WILL FIX IT FOR FREE. ALL REPAIRS MUST BE COMPLETED WITHIN 48 HOURS AFTER CONTACTING US. IF THE ISSUE WAS NOT CAUSED BY POSH NAIL SPA, THE FIX WILL INCUR ADDITIONAL CHARGES.
CHILD SAFETY POLICY
THIS POLICY IS WITH THE UTMOST RESPECT TO THE PARENTS COMING IN FOR SERVICES AT OUR SALON. WE UNDERSTAND THE CHALLENGES IN FINDING TIME FOR YOURSELF AND THAT THIS ISSUE IS A SENSITIVE TOPIC TO DISCUSS. HOWEVER, OUR POLICY STRICTLY PROHIBITS UNSUPERVISED CHILDREN IN THE SALON. IN THE EVENT YOU MUST BRING A YOUNG CHILD INTO THE SALON, PLEASE PROVIDE PROPER SUPERVISION FOR THEM IN THE FORM OF AN ADDITIONAL CARETAKER. UNFORTUNATELY, THE SALON CANNOT PROVIDE CHILDCARE SERVICES. ALSO, YOUNG CHILDREN IN CARRIERS/STROLLERS MAY NOT BE PLACED NEAR THE SERVICE AREAS OR HELD IN THE LAP UNLESS THEY ARE RECEIVING NAIL SERVICES. THERE WILL BE NO RUNNING, SCREAMING, OR WALKING AROUND THE SALON. IF YOU BRING A TABLET FOR YOUR CHILDREN, PLEASE ALSO HAVE HEADPHONES AVAILABLE AS NOT TO DISTRACT OTHER GUESTS. THIS IS ALSO A REMINDER FOR ADULTS WHO WISH TO USE THEIR DEVICES AT THE SALON. WE WILL ASK GUESTS TO PLEASE NOT HAVE THEIR DEVICES ON SPEAKER WHERE IT WILL DISTURB OTHER PATRONS. PLEASE REMEMBER THIS IS A PUBLIC SPACE WHERE PEOPLE COME (AND PAY) TO RELAX. WE KINDLY REQUEST ONLY THOSE RECEIVING SERVICES BE PRESENT IN THE SALON. IN CONCLUSION, ONCE THE CHILD HAS RECEIVED THEIR SERVICES, WE ASK THAT PARENTS CONTINUE TO FOLLOW THE POLICY OF SUPERVISION LISTED ABOVE.
PERSONAL ITEMS
POSH NAIL SPA IS NOT RESPONSIBLE FOR PERSONAL ITEMS THAT HAVE BEEN DAMAGED AT OUR SALONS. PLEASE BE EXTRA CAREFUL WHEN HANDLING POLISHES.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
*ANYONE WITH A NAIL CONDITION WE SUSPECT MAY BE CONTAGIOUS.
*ANYONE WITH OPEN OR INFECTED WOUNDS ON THE TREATMENT AREA.
*ANYONE IN ILL HEALTH THAT WE SUSPECT MAY BE CONTAGIOUS, OR WE FEAR COULD BE FURTHER HARMED BY OUR SERVICES.
*RUDE, MEAN, OR DISREPECTFUL PEOPLE.