All clients are required to have the appointment to come in at our salon.
Making and keeping your appointments.
No matter what kind of appointment you are making, keep in mind that time has become a precious commodity - both yours and the person you’re making the appointment with. Etiquette for the nail salon is no different than etiquette anywhere else. Don’t intentionally treat others' time with disrespect. Nail technicians nearly all depend on their appointments to make a living, and when you don’t show up, it’s likely they don’t get paid. Some salons even charge you if you don’t show up. Technicians will usually understand if you have over scheduled yourself and can let them know as soon as you see you aren’t going to make it. The earlier the better, because there’s a chance that the tech can fill the vacancy with someone on a waiting list or with a walk-in customer.
NO SHOWS APPOINTMENT
IF YOU DO NOT SHOW UP FOR YOUR SCHEDULED APPOINTMENTS, WITHOUT CONTACTING THE SALON TO CANCEL, YOU WILL BE SUBJECT TO THE FULL AMOUNT OF THE SERVICES RESERVED. YOU WILL ALSO BE REQUIRED TO HAVE A CREDIT CARD ON FILE TO SECURE ANY FUTURE BOOKINGS. AND WE DO REQUIRE A PHONE CALL IN ORDER TO CANCEL YOUR APPOINTMENT. CLIENTS WHO NO SHOW ON MORE THAN ONCE OCCASION WILL BE REQUIRED TO PAY IN FULL BEFORE ANY APPOINTMENTS ARE BOOKED.
3 OR MORE PEOPLE WE REQUIRE A 50% DEPOSIT AT TIME OF BOOKING. WE WILL TAKE A CREDIT CARD NUMBER OF THE GROUP COORDINATOR, AND IF THERE ARE ANY CANCELLATIONS LESS THAN 24 HOURS, NO SHOWS, YOU WILL BE CHARGED THE FULL PRICE FOR THOSE SERVICES. IF ANY PERSON IN YOUR GROUP SHOW UP LATE MORE THAN 10 MINUTES, SHE/HE MAY LOSE HER/HIS DEPOSIT AND MAYBE HAVE TO RESCHEDULE HIS/HER APPOINTMENT IN THE NEXT AVAILABLE TIME SLOT.
WE ACCEPT VISA, MASTERCARD, DISCOVERS, AMERICAN EXPRESS AND CASH. NO CHECKS. WE REQUEST AND APPRECIATE CASH GRATUITY.
Although we are doing by the appointments Only , but we do welcome walk-clients, however, it is based on availability and if we are busy at that time or we may be expecting appointments coming soon. So you might have to schedule an actual appointment on the same day or next day.
Your appointments are very important to our Posh Nail Spa team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if same-day cancellations become a habit ("3 times") , you may not make the appointment with us in the future Or you will be charged a cancellation fee of the full service. Any appointments are late more than 10 mins , you may have to reschedule for the next available time slot.
Credit Card Service Fee
EFFECTIVE JANUARY 1ST 2023, INSTEAD OF RAISING OUR PRICES, YOUR RECIEPT NOW INCLUDES A 3% CC SERVICE FEE TO COVER THE RISING COST OF CREDIT CARD ACCEPTANCE THAT WE PAY WHEN CARDS ARE USED. IF YOU PAY CASH YOU RECEIVE AN IMMEDIATE 3% DISCOUNT!
THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.
We DO NOT issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your nails can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within two days of the initial service.